One request queue
CREATIO / TRAVEL
Creatio for travel companies: from inquiry to tour payment
Manage tour inquiries, selection, bookings, payments, and customer documents in one system, and keep repeat sales from slipping between seasons.
- Inquiries from the website and messengers
- Tour selection and booking
- Repeat sales
- Customer and group → on the record
- Tour options → offer history
- Booking and payment → statuses
- Documents → on the deal record
- Repeat booking → reminder
The season is under control
150+projectsdelivered
since 2017yearsin the market
Requests from every channelone system
1C, ERPintegrationswebsite and accounting systems
CHALLENGES
Where travel companies lose customers before payment
Inquiries arrive through messengers, calls, and the website, while tour options, payments, and documents are handled in different places.
Traveler journey: inquiry, selection, payment, return
Six scenarios to start with.
Inquiries from messengers, calls, and the website
What you get: Inquiries from the website, messengers, and calls.
What we do: Each inquiry has a source and an owner.
What we do: Each inquiry has a source and an owner.
Customers and groups
What you get: Customer record with group details.
What we do: Travel history and preferences.
What we do: Travel history and preferences.
Tour selection and offers
What you get: Options sent to the customer.
What we do: Customer replies saved on the inquiry.
What we do: Customer replies saved on the inquiry.
Booking and payment
What you get: Booking and payment statuses.
What we do: Payment deadline tracking.
What we do: Payment deadline tracking.
Traveler documents
What you get: Contracts and confirmations on the record.
What we do: Documents linked to the deal.
What we do: Documents linked to the deal.
Repeat bookings
What you get: Segments by destination and date.
What we do: Reminders for the next season.
What we do: Reminders for the next season.
Not seeing your case? Tell us about the task — we can review it during the audit.
SERVICES
Scope of work: inquiry pipeline, tour selection, payments, documents
We map the inquiry journey from first contact through travel and customer return, then configure Creatio around your workflows.
Process audit
We map an inquiry from first contact to payment.Creatio configuration
Pipelines, records, roles, and fields tailored to your work, with no coding.Integrations
Website, messengers, and 1C.Data migration
We migrate customers and their travel history.Manager training
We walk through the workday for each role.Support
We refine processes after launch.
The full seven-stage implementation cycle is described on the Creatio implementation page.
INTEGRATIONS
Website, messengers, and accounting: where inquiries come from
Creatio connects to your website, messengers, and accounting systems, with access configured by role.
- Creatio
- No-code
- 1C
- ERP
- Kaspi
- Payment systems
- Telephony
- Digital signatures
- Messengers
- Website
Website and forms
Website inquiries enter the pipeline with their source recorded.
Messengers
Messenger inquiries are managed on one customer record.
1C and accounting
Payments and invoices are connected to the deal.
AI in workflows
Draft replies and request analysis can be connected separately.
We connect 1C and ERP, Kaspi and other payment systems via API, telephony, digital signatures, messengers, and websites. We confirm other requirements during the audit.
PROCESS
From first inquiry to launch: four stages
Clear steps, timelines, and your involvement at every stage.
Process audit
1–7 daysWe map request sources and roles, then choose the first phase.Configuration and integrations
3–4 weeksWe configure the pipeline, customer records, and channel connections.Data migration and training
1–2 weeksWe migrate customers and train managers.Launch and support
go-liveWe launch with part of the team, then expand.
We track tasks in Jira on a project board where you have full user access.
We confirm timelines and cost after the audit.
OUTCOMES
What you will have after the project
Configured Creatio
An inquiry pipeline tailored to your work.
One request queue
Every channel in one system.
Customer records
Groups, history, and documents.
Repeat sales
Segments and reminders.
Trained team
Guides and support after launch.
CREATIO PROJECTS
Creatio project examples: travel
Companies in the industry that use the Creatio platform.
Namu Travel Group
USA
Yana Luxury Travel
Kyiv
ТопТур
Kyiv
The list is published on the Creatio customer page.
PRICING
What determines the price: users and channels
We don't offer fixed packages. We start with an audit, then prepare an estimate.
Creatio licenses
Purchased separately
The minimum annual license cost for new customers is US$10,000; the total depends on the number of users. Licenses can be purchased from the vendor, a partner, or Nadvan.
Implementation
Processes, configuration, integrations
The cost depends on the number of channels, integrations, and roles. We estimate it after the audit.
Support
After launch
Refinements and ongoing support.
Creatio licenses are purchased separately: the minimum annual cost for new customers is US$10,000, and the total depends on the number of users. You can buy directly from the vendor, through a partner, or through Nadvan. Implementation cost depends on processes, integrations, and roles, and is estimated after an audit. Discuss your project →
Questions from travel companies
OTHER INDUSTRIES
Creatio implementation
Marketing and advertising
Creatio for agencies and marketing
Retail
GET STARTED
Let's discuss your travel business
Tell us how many managers you have, where inquiries come from, and how you manage customers now.
Discuss your project