The request moves through sales to installation, with owners and deadlines.
CREATIO / TELECOM
Creatio for providers: subscribers, requests, and support
Manage connection requests, subscriber support, and business customers in one system so sales, support, and technical teams see the same customer history.
- Connection from request to installation
- Subscriber support with response deadlines
- Retention and business customers
SUBSCRIBER / illustration
- Connection request → on the record
- Technician visit → request status
- Tariff and services → visible to the manager
- Support request → with a deadline
- Churn risk → task for the manager
Result: one subscriber history
150+projectsdelivered
since 2017yearsin the market
Subscribers and requestsone customer history
1C, ERPintegrationswebsite and accounting systems
CHALLENGES
Where telecom providers lose subscribers between an inquiry and activation
Billing knows tariffs and payments, but not where a request is stuck or why the customer is unhappy.
Subscriber journey: request, connection, support, renewal
Six scenarios to start with; we add the rest in phases.
Subscriber: services, requests, and support
What you get: Services, requests, and support cases.
What we do: One customer history.
What we do: One customer history.
Connection request by stage
What you get: Stages from sale to installation.
What we do: Deadlines and owners.
What we do: Deadlines and owners.
Technical requests and field visits
What you get: Visits and statuses.
What we do: Connected to the manager.
What we do: Connected to the manager.
Support cases with response deadlines
What you get: Support with deadlines.
What we do: Contact history.
What we do: Contact history.
Business customers and connection points
What you get: Contracts and connection points.
What we do: Renewals and deals.
What we do: Renewals and deals.
Reports by request, channel, and tariff
What you get: Requests and tariffs.
What we do: Manager dashboards.
What we do: Manager dashboards.
Have a different process? We can review it in an audit.Discuss your project ↓
SERVICES
Scope of work: subscriber records, requests, and billing integration
We first map the request and support journeys, then configure Creatio and connect billing.
Process audit
We map a request from sale through connection and support.Creatio configuration
Subscriber and company records, request stages, and roles.Integrations
Billing, telephony, 1C, and email.Data migration
We migrate customers and request history.Team training
We show managers, dispatchers, and support staff how to work in the system.Support
We refine processes after launch.
The full seven-stage implementation cycle is described on the Creatio implementation page.
INTEGRATIONS
Billing, telephony, and payments
Creatio connects to billing, telephony, and 1C, with access configured by role.
- Creatio
- No-code
- 1C
- ERP
- Kaspi
- Payment systems
- Telephony
- Digital signatures
- Messengers
- Website
Billing
Tariffs, services, and payments on the customer record.
Telephony and contact center
Calls and support cases are saved in the history.
Payment systems and Kaspi
Subscriber payment data.
1C and digital signatures
Contracts, invoices, and signing.
Learn about AI features for Creatio on the AI implementation page. We connect 1C and ERP, Kaspi and other payment systems via API, telephony, digital signatures, messengers, and websites.
PROCESS
Project stages and your role at each one
Clear steps, timelines, and your involvement at every stage.
Process audit
1–7 daysWe map requests, support cases, billing, and roles, then choose the first phase.Configuration and integrations
8–12 weeksWe configure customer records, requests, support cases, and connections.Data migration and training
1–2 weeksWe migrate subscribers and requests, then train employees.Launch and support
go-liveWe launch with part of the team, then expand and refine the system.
We track tasks in Jira on a project board where you have full user access.
We confirm timelines and cost after the audit.
OUTCOMES
What you will have after the project
Configured Creatio
Subscriber records, requests, and support cases tailored to your services.
Billing integration
Tariffs and services on the customer record.
Migrated data
Without duplicates or outdated records.
Reports
By request, channel, and tariff.
Trained team
Guides and support after launch.
Support terms after launch
Creatio customers in telecommunications
Companies in the industry that use the Creatio platform.
Kazteleport
Almaty
Укртелеком
Kyiv
PRICING
What affects the price: users and systems
We don't offer fixed packages. We start with an audit, then prepare an estimate.
Creatio licenses
Purchased separately
The minimum annual license cost for new customers is US$10,000; the total depends on the number of users. Licenses can be purchased from the vendor, a partner, or Nadvan.
Implementation
Processes, configuration, integrations
The cost depends on the number of processes, billing integrations, and roles. We estimate it after the audit.
Support
After launch
Refinements and ongoing support.
Creatio licenses are purchased separately: the minimum annual cost for new customers is US$10,000, and the total depends on the number of users. You can buy directly from the vendor, through a partner, or through Nadvan. Implementation cost depends on processes, integrations, and roles, and is estimated after an audit. Discuss your project →
Questions from providers
Other industries
Creatio implementation
IT and high technology
Creatio for IT companies
Energy and utilities
Creatio for service providers
GET STARTED
Let's discuss your requests and support cases
Tell us how many subscribers and managers you have and which billing system you use.
Discuss your project